When you use Kraiya, we receive certain information about you. This page clearly explains how we store and use that data — no fine print, no hidden surprises.
Your privacy on Kraiya isn't just a policy — it's the foundation of everything we do
All your personal data and transactions are protected with SSL 256-bit encryption. No third party can read or steal your information.
Kraiya's servers are hosted in internationally certified data centers. Regular backups and multi-layer firewalls ensure your data is protected at all times.
Kraiya never sells your personal information to any third party. Your data is used solely to improve our services and meet legal obligations.
You can update your account information at any time, request deletion of your data, and opt out of marketing communications.
Kraiya uses automated fraud detection to keep your account secure. If unusual activity is detected, the account is automatically protected.
Kraiya's privacy policy is aligned with GDPR principles. We uphold world-class data protection standards and conduct regular audits.
Kraiya (kraiya.biz) is a trusted online gaming and betting platform in Bangladesh. We believe privacy is a fundamental right. This Privacy Policy explains what data Kraiya collects, why we collect it, how we use it, and how we keep it secure.
By using our services through the kraiya.biz website, the Kraiya mobile app, or any other channel, you are considered to have read and accepted this Privacy Policy.
Our Commitment: Kraiya will never sell your personal data to third parties. Your privacy matters to us more than business.
Kraiya collects two types of data — information you provide directly, and information generated automatically when you use our services.
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Identity verification and age confirmation | Yes |
| Mobile Number | OTP, Support & Payments | Yes |
| National ID Card | KYC Verification & Withdrawal | Yes |
| Email address | Notifications & Promotions | Optional |
| Location Data | Fraud Prevention | Automatic |
Kraiya uses your data strictly for defined purposes. We never use it beyond what is necessary.
We use your information to personalize your gaming experience. You can opt out of this personalization at any time.
Kraiya uses multiple layers of security to keep your data safe:
In the event of a security breach, Kraiya will endeavor to notify affected users within 72 hours.
The Kraiya website and app use cookies to enhance your experience. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.
Kraiya is strictly for users aged 18 and above. We do not knowingly collect or store any information from anyone under the age of 18.
If we are informed that we hold personal data belonging to a minor, we will delete that information immediately and close the associated account.
If you become aware of a minor using Kraiya, please report it to support@kraiya.biz.
Kraiya uses certain third-party services such as payment gateways and analytics tools. These services have their own privacy policies. Kraiya does not have direct control over how these third parties use your data.
We only work with trusted and reputable service providers, with whom we sign data protection agreements. Our partners are held to the same standards as Kraiya.
Kraiya's servers may be located in various countries, which means your data could be transferred outside of Bangladesh. Whenever this occurs, we ensure your information is protected to an equal or higher standard.
For international data transfers, Kraiya complies with GDPR and other international data protection frameworks.
Kraiya does not retain your data indefinitely. Specific retention periods apply depending on the type of information:
Data is securely deleted once the retention period expires or there is no longer a legal obligation to keep it.
As a Kraiya user, you have the following rights over your own data
To find out what personal data Kraiya holds about you, submit a request to our support team. We are obligated to provide the information within 30 days.
If any of your information is incorrect or outdated, you may request a correction. You may need to resubmit your KYC with the updated details.
Upon closing your account, you may request deletion of your data. Certain information may need to be retained for a specified period due to legal obligations.
You can restrict how your data is used for certain purposes — for example, opting out of marketing emails or personalized offers.
You can request an export of your data in a standard format (CSV or JSON) and use it however you like.
You may withdraw consent for any data processing you previously agreed to at any time. This will not affect any processing that took place prior to withdrawal.
To exercise any of your rights support@kraiya.biz. We will respond within 30 days.
Kraiya may update this Privacy Policy as needed. For any significant changes, advance notice will be sent to your registered mobile number or email.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our Data Privacy Team is always ready to help.
Your privacy is always protected at Kraiya. Register now and enjoy Bangladesh's most secure gaming platform.