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Kraiya FAQ – Answers to All Your Questions

From registration to payments, bonuses to games — find straightforward answers to all your frequently asked questions right here.

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Account & Registration

To register, you'll need an active mobile number, an email address, and a strong password. You must be 18 years of age or older. Click here Start your registration.

Each person may only hold one account. Multiple accounts are strictly prohibited. If detected, all accounts will be closed and any funds may be forfeited.

Without email verification, you won't have access to deposits or withdrawals. However, you can preview some games in demo mode. To verify, click the link sent to you after registration.

Email us at support@kraiya.biz or reach out via live chat. Submit a request explaining the reason and our team will review it promptly — most cases are resolved within 24 hours.

You can update some details yourself in Profile Settings. For changes to your name or national ID information, please contact support.

Yes, creating an account on kraiya is completely free — no registration fee required. You only need to deposit when you're ready to play.

Payments, Deposits & Withdrawals

Kraiya accepts Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. All methods are secure and fast. To learn more, Payment Page Find out here.

The minimum deposit is just ৳500, payable anytime via Mobile Pay, Nagad, or Rocket. Limits may vary by payment method.

Mobile Pay and Nagad withdrawals are typically processed within 1–4 hours. Bank transfers may take 1–3 business days. Slight delays may occur during peak periods.

Please wait 30 minutes, as network delays can sometimes cause a lag. If the issue persists, email support@kraiya.biz with your transaction ID and we'll resolve it within 24 hours.

kraiya doesn't charge any withdrawal fees. However, payment gateway fees may apply. For the lowest charges, use Mobile Pay or Nagad.

Bonuses & Offers

Your welcome bonus is added automatically on your first deposit after registration. If you have a promo code, enter it at the time of deposit.

No, bonuses cannot be withdrawn until the wagering requirement is met. Typically, you need to wager 5–20x the bonus amount. Full terms are listed on the bonus page.

A percentage of your weekly losses is returned as cashback. It's credited to your account automatically and can be used right away.

Send your unique referral link to a friend. When they sign up and make a deposit, you'll earn a referral bonus. The bonus amount depends on the current offer.

Games & Lottery

Kraiya offers Live Casino, slots, crash games, card games, lottery, and Sports Betting — over 500 games in total. To learn more, Games Page Find out here.

Log in and on the Lottery page Go there, pick your preferred lottery, choose your numbers, and buy a ticket. Draw results will be automatically credited to your account.

Yes, all games are fully playable on mobile browsers and the Kraiya app. The app is available on both Android and iOS. Download Here।

All games on Kraiya are tested by third-party auditors and RNG (Random Number Generator) certified. RTP (Return to Player) information is displayed for every game.

Sports Betting

Betting is available on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Special odds are offered for Bangladesh cricket matches. For more details, Betting Page Find out here.

Yes, kraiya offers in-play and live betting. You can place bets in real time while a match is in progress, with odds updating every few seconds.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available in a particular market, you can close your bet before the match ends.

Once the match result is confirmed, your winnings are automatically credited to your kraiya wallet.

Security & Privacy

Yes, Kraiya uses 256-bit SSL encryption. All transactions are encrypted and your personal information is never shared with third parties. To learn more, Privacy Policy read more.

on the login page Click the "Forgot Password?" link. An OTP or reset link will be sent to your registered mobile number or email.

Immediately notify us at support@kraiya.biz and change your password. Our security team will investigate the account and take swift action.

Go to Account Settings and enable 2FA under the "Security" section. You can use an OTP sent to your mobile number or an Authenticator app. This ensures the highest level of account security.

Mobile App

Kraiya App on our Download Page directly. Both Android and iOS versions are available.

On Android, enable "Install from Unknown Sources" under Settings > Security > Unknown Sources. If you're still having trouble, App Page Find out here or contact support.

Yes, the Kraiya app includes all the features available on the website, plus push notifications, fingerprint login, and faster loading speeds.

You'll get a notification when a new update is available. Or Download Page Download and install the latest version from
Why Choose Kraiya
Why kraiya Stands Out

Why Millions of Bangladeshi Players Trust kraiya

Fully Secure

256-bit SSL encryption on a licensed platform. Your funds and personal data are fully protected.

SSL Secured
Fast Payments

Instant deposits and withdrawals within 4 hours via Mobile Pay, Nagad, and all other popular payment methods.

Instant
24/7 Support

Get round-the-clock support in Bangla via live chat, email, or phone — whenever you need it.

Round-the-Clock
Exciting Bonuses

Welcome bonuses for new members, plus cashback and exclusive offers for regular players.

Daily
500+ Games

Lottery, casino, slots, crash, and Live Sports Betting — all in one place.

Diverse
Mobile App

Fingerprint login, push notifications, and all the features you need — right in your pocket on Android and iOS.

Android & iOS
Need Help?
Still have questions?

Our support team is always here for you

Live Chat

Click the chat button at the bottom of the site. Average response time is 2 minutes.

Email Support

Email us at support@kraiya.biz. You'll get a reply within 24 hours.

Help Center

This FAQ page covers 45+ questions. Use the search above to find what you need.

Responsible Gaming

Gaming Issues Responsible Gaming for a full guide.

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